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Terms and conditions of excursion booking and sale

These terms define the rules for online booking and payment of excursions via the website BOOKING FLEET by EXCURSION ANTONIO, a registered passenger sea transport business, owned by Arian Stabile, Osječka 9, 52100 Pula, OIB: 10167447064.

1. BOOKING AND PAYMENT

  • Customers can make an online reservation for excursions via this website.
  • At the time of booking, a payment of 33% of the total excursion price is required online to confirm the reservation.
  • The remaining amount is payable in cash at the departure location before the excursion starts.
  • Online payments are accepted with the following credit/debit cards: Mastercard, Maestro, Visa.



2. RESERVATION CONFIRMATION

  • After a successful reservation and payment, the customer will receive to his e-mail address
  • A reservation confirmation
  • A QR code that must be shown at the departure point.



3. CANCELLATION BY THE CUSTOMER

  • Customers may cancel their reservation at least 24 hours prior to the scheduled departure time by sending a written notice to info@bookingfleet.eu
  • In this case, the customer can make a reservation for a different departure time, but is not entitled to a refund of the amount paid.



4. CANCELLATION BY THE ORGANIZER

  • In case of unforeseen circumstances or force majeure (such as bad weather, technical issues, insufficient number of passengers, etc.), the excursion may be cancelled by the organizer.
  • Customers will be notified of the cancellation as soon as possible via the email address provided during booking.
  • In the event of cancellation, the full amount paid will be refunded to the customer.



5. COMPLAINTS

  • Complaints and inquiries can be sent via email to info@bookingfleet.eu
  • The organizer will respond to the complaint within 7 days of receipt.



6. PERSONAL DATA PROTECTION

  • Personal data provided during booking is used solely for the purpose of processing the reservation and is handled in accordance with applicable data protection laws (GDPR).
  • Data will not be shared with third parties, except when required by law or necessary for the execution of the service (e.g. payment service providers).